No general AI system can answer the most important question in quality management<\/h3>\n\n
In quality management, one question matters above all else: Why did this error occur, and have we resolved it before? No general-purpose AI system has an answer to that. The answer lies in a company\u2019s own documentation, and that is precisely where the added value for businesses lies.<\/p>\n\n
The key information is in the body text, not in the fields<\/h3>\n\n
Every 8D report, every audit, and every inspection report adds to a company\u2019s body of knowledge. This knowledge accumulates incidentally, process by process, over the course of years. The structured fields of an 8D report specify the type of defect, the component, the supplier, and the status. They document that an incident occurred. The substantive content lies elsewhere: in the root cause analysis, in the audit findings, and in the nonconformities listed in the inspection report. There, for example, it states that a burr on the injection mold damaged the sealing surface because the maintenance interval was not adjusted after 180,000 shots. It also states that replacing the mold cavity was what ultimately solved the problem.
Why field and full-text search do not index this collection<\/h3>\n\n
A keyword search only finds results with the exact same name. In practice, however, teams describe the same situation in different ways:<\/p>\n\n
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- Terminology<\/strong>: \u201cLeak,\u201d \u201cleakage,\u201d and \u201cfailed leak test\u201d all refer to the same thing.<\/li>\n\n\n\n
- Modules<\/strong>: The cause is documented in the 8D report, the corrective action in the corrective action module, and proof of effectiveness in the test report.<\/li>\n\n\n\n
- Locations<\/strong>: Each plant documents in its own level of detail and using its own abbreviations.<\/li>\n\n\n\n
- Languages<\/strong>: A corporate group documents in German, English, and Czech; a keyword search recognizes only one of these languages.<\/li>\n<\/ul>\n\n
<\/div>\n\nWithout a structured database, AI remains a matter of guesswork<\/h3>\n\n
AI is only as good as the data it works with. If complaints are stored as emails, 8D reports as Excel files, and audits as Word documents, the AI lacks context and connection. The results then amount to nothing more than guesswork. In inforum, complaints, 8D reports, audits, corrective actions, inspections, and sampling are all part of a single system. This fulfills three prerequisites that AI needs in quality management:<\/p>\n\n
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- Structure<\/strong>: Each process has a type, status, component, and location.<\/li>\n\n\n\n
- Link<\/strong>: The complaint is linked to its 8D report, and the audit is linked to its corrective actions.<\/li>\n\n\n\n
- Permissions<\/strong>: The system determines who is authorized to view which processes.<\/li>\n<\/ul>\n\n
- Link<\/strong>: The complaint is linked to its 8D report, and the audit is linked to its corrective actions.<\/li>\n\n\n\n
- Modules<\/strong>: The cause is documented in the 8D report, the corrective action in the corrective action module, and proof of effectiveness in the test report.<\/li>\n\n\n\n
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