Software for
customer complaints
Continuous and digital processing of customer complaints – from recording to final documentation.
Fast, structured and customer-oriented complaint processing with inforum
The Customer Complaints module enables end-to-end, digital processing of complaints – from recording to final documentation. It supports service calls, findings and intercompany processes, automates reports and cost approvals and thus ensures fast, structured and customer-oriented complaints processing.
inforum software for complaints processing
Managing complaints professionally – rethinking service
The Customer Complaints module offers a central platform for the efficient and transparent processing of customer and intercompany complaints. It covers the entire process, from complaint recording and service scheduling to findings, reporting and cost approval, completely digitally.
With inforum , service scheduling, including satisfaction surveys, is simple and efficient.
Software for customer complaints
The integrated service deployment planning, including pool vehicle management, makes it easier to organize deployments and optimally allocate resources. A digital customer questionnaire for recording the deployment location improves preparation and communication.
A configurable workflow allows process steps such as “Service deployment required” or “Diagnostics” to be customized.
inforum reduces manual effort
Software for traceable customer complaints
A freely configurable diagnostic tree and the option of offline diagnostics via a mobile app enable flexible and location-independent fault analysis.
In addition, the automatic creation of report slips and service reports ensures complete documentation. Integrated cost recording and approval ensures transparent tracking of all expenses.This solution speeds up complaints processes, improves customer communication and coordinates service calls efficiently. The result: higher customer satisfaction, shorter processing times and consistent quality assurance.
Fact check
- Customer & intercompany complaints: Centralized, structured processing
- Service deployment planning: Including pool vehicle management
- Customer questionnaire: Digital recording of relevant usage data
- Configurable workflow: flexible process design
- Findings tree & offline findings: Individual and mobile fault analysis
- Automatic documents: report slips and service reports without manual effort
- Cost recording & approval: Transparent presentation of expenses and approval processes
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