AI Assistant OKI
You ask a question, OKI delivers the answer.
The inforum AI assistant is built directly into the management platform, opening up your records, processes, and documents across all modules as a usable knowledge base.
From data to a knowledge advantage
OKI researches comparable cases, condenses records into overviews, models processes in BPMN 2.0, and translates between the languages of your sites. When a comparable case comes up, the insight already gained is available without extensive research. Every closed record becomes an advantage for the next one.
- Knowledge base
The knowledge base covers complaints, 8D reports, audits, and sampling processes along with all associated records of evidence. OKI also opens up the content of linked documents, from the inspection report to the meeting minutes. - Semantic access
What counts is the substance of the matter, not the wording used in the documentation. This way your teams also find cases that were labeled differently, without knowing the storage location or the module responsible. - Across language barriers
OKI opens up content regardless of the language it was documented in and answers in the language of the query. Every user sees exactly the content they are authorized to access in inforum. - Available where the work happens
OKI answers in inforum, in Microsoft Copilot, and in Teams. In every channel, the permissions from inforum apply unchanged. - Technical authority
AI-generated results are drafts and take effect only after technical release. The decision remains with the department responsible.
Less manual effort,
more efficiency in every process
Research in seconds
For any defect pattern, OKI surfaces comparable cases from complaints, 8D reports, and inspection reports, including the root causes identified and the corrective actions that worked. Your analysis starts from the level of insight your organization has already reached.
Overview without lead time
Audit results for a supplier, open corrective actions across all modules, overdue records in your area: OKI condenses this data the moment the question is asked. Manual preparation is no longer required.
Process models in minutes
From existing descriptions, diagrams, or workshop minutes, OKI generates a process model in BPMN 2.0. What manual modeling takes hours to produce is ready as a draft within minutes.
Complete answers, not hit lists
The technical knowledge behind a complaint or an audit is only partially captured in the input fields. It sits in the linked documents: the root cause analysis in the 8D report, the findings in the audit report, the deviations in the inspection report. OKI opens up the content of these documents and makes it part of the knowledge base. What counts is meaning, not matching wording, and a question asked in German just as readily surfaces a case recorded in English. The result is not a hit list. OKI evaluates the relevant records and formulates an answer that brings the full picture together.
The technical substance of a record is therefore available in full, not just what was entered into fields.
Knowledge from closed records has never been faster to access.
Process models in minutes instead of hours
Whatever you already have is enough to start modeling: a process description as a document, a Visio diagram, or workshop minutes as free text. From this, OKI generates a process model in BPMN 2.0, including the metadata on description, scope, purpose, and responsibilities. A RASCI matrix assigns roles and accountabilities directly within the model. The draft then goes into technical review. Correction loops run iteratively in inforum, and the model goes live only after release. From a German description, OKI generates an English-language model on request. Sites therefore work on the same process without anyone modeling it twice.
Less effort spent on modeling means more time for improving your processes.
AI in line
with data security and compliance
Full control over your data
OKI processes and analyzes all module and document content directly within inforum. Your company data never leaves the defined information space. Every user receives answers drawn exclusively from content they are authorized to access in inforum. This applies across every channel, including Microsoft Copilot and Teams. No additional permissions concept is required. Processes classified as confidential are excluded from semantic processing and remain visible only in inforum.
Human in the loop: the decision stays with you
What OKI produces is a draft. OKI proposes content, creates process models, and updates documentation; release comes exclusively from the departments responsible. Technical authority therefore stays where the accountability lies. Your teams review and decide while OKI handles the groundwork. inforum documents every review, editing, and release step in a traceable manner. This means your use of AI meets the EU AI Act requirements for traceability and human oversight.
Frequently asked questions about the AI assistant OKI
How does OKI work?
OKI is the AI assistant of inforum. OKI opens up records, processes, and documents across modules as a knowledge base and answers technical questions from it in natural language. Users reach OKI in inforum, in Microsoft Copilot, and in Teams.
Which departments is the AI assistant OKI relevant for?
OKI works across modules and is therefore relevant to every department working with inforum. In quality management, OKI opens up knowledge from complaints, 8D reports, and audits; in supplier management, from audit results and sampling processes. In process management, AI support produces a process model in BPMN 2.0. Executives receive condensed overviews of open records and corrective actions.
How does OKI support root cause analysis for a complaint?
When a defect pattern occurs, the AI assistant OKI surfaces comparable cases from the company’s holdings, including the root causes identified at the time and the corrective actions that worked. The analysis therefore builds on the level of insight already reached. Assessing the individual case on technical merit remains the task of quality management.
How does OKI support the preparation of a supplier audit?
On request, the AI assistant OKI condenses the history of a supplier: findings from previous audits, open corrective actions, complaints, and sampling processes. The full picture is there without anyone consolidating data from the individual modules by hand.
What does the AI assistant OKI offer management?
Executives ask directly about the status of open records, overdue corrective actions, or recurring deviations. The overview takes shape the moment it is needed, without any prior data preparation by the departments.
Is content from attached documents found as well?
OKI opens up not only the input fields of a record, but also the content of the attached documents. The technical substance usually sits there: in the 8D report, in the inspection report, in the audit minutes. This content feeds into the answer.
Does OKI also find records that were labeled differently?
What determines the answer is the substance of the matter, not the wording used in the documentation. A query about a corrosion problem therefore also captures records that were recorded as surface defects or coating deficiencies.
Does OKI also work across language barriers?
OKI opens up content regardless of the language it was documented in. A record created in English is found by a query in German as well, and OKI returns the answer in the language of the query. For companies with international sites, the holdings of all plants thereby become one shared knowledge base.
Is AI-generated content adopted automatically?
The decision rests with the department responsible. Proposals from OKI are drafts and take effect only after review and release; every editing step remains documented. This means your use of AI meets the EU AI Act requirements for traceability and human oversight.
Where are the AI models operated?
The models run locally in your system environment. Module data and linked documents are not passed to external model providers. For companies processing customer data under a non-disclosure agreement, this is often the condition that makes approval of any AI deployment possible in the first place.
OKI in your process landscape
Every company brings its own processes and requirements. That is why getting started with inforum begins with a conversation in which we take the time for you. Get to know the AI assistant OKI through your own questions, and let our team accompany you from that first question all the way to successful implementation.
inforum can do more
OKI answers across modules because inforum works across modules. Quality management, supplier management, production management, field service management, and the integrated management system all run on a shared data base, and every record sits in the same system together with its evidence.
With inforum you steer complex management processes across departmental boundaries, and OKI makes the knowledge from them usable.
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