inforum
Digital Apps
The platform that digitally connects machines, customers and processes beyond the boundaries of your organization.
inforum extends the management platform with digital applications that take effect directly where processes meet machines, customers, and partners. From product configuration to spare parts management and mobile inspection, the apps connect people, systems, and data on a shared platform.
Digitally connected from quote to service deployment
Processes today extend far beyond your own organization. Customers configure products, sales partners submit requests, technicians document findings on-site, and spare parts must be available quickly and reliably. Without seamless digital support, data breaks, delays, and information loss occur at every interface.
inforum closes these gaps with digital apps that are seamlessly integrated into the platform. Configuration, warranty, spare parts ordering, machine documentation, and mobile inspection all run on a shared data foundation and are directly linked to core processes in sales, production, and service. Each app can be used independently and expanded step by step with additional modules.
- Product configuration without errors
Complex machines are configured individually, quotes are generated automatically, and orders are transferred directly into production planning and inspection checklists. - Spare parts available fast and reliably
The machine configuration and matching parts lists are loaded automatically via the serial number. Order requests and quotes are created directly in the app. - Machine documentation always to hand
Technical drawings, maintenance instructions and machine documents are bundled centrally and can be accessed by customers and service technicians at any time. - Transparent warranty processing
Warranty claims are digitally recorded, checked and provided with proof of costs. The entire process runs in a structured manner and without manual effort. - Proactively prevent machine failures
Operating data is monitored and analyzed in real time. Deviations are detected at an early stage before they lead to unplanned downtime.
Reduce interfaces, cut costs
Accelerate sales processes
Reduce service costs
Breaking down data silos
One system for the entire process chain
The digital apps from inforum are interlinked and connect sales, production, service and after-sales on a common database.
- Complex products are configured individually, quotations are generated automatically and orders are transferred directly to downstream production processes.
- Configuration data flows directly into production planning and testing processes. Quality requirements are anchored in the process right from the start.
- Technicians receive all relevant machine information on the move and on site. Findings are documented digitally and flow back into complaints and quality processes.
- Machine documentation and spare parts information are available at all times. Ordering processes are structured and run without media disruptions.
The digital apps from inforum
Six apps that connect sales, production, service and after-sales on a common platform with central process areas. Together, they form an integrated ecosystem that brings together configuration data, service findings and spare parts information on a shared database and eliminates media disruptions at every interface. Each app can also be used independently and can be gradually expanded with additional inforum modules.
BUILD!
Product configuration
Complex machines are configured individually, quotations are generated automatically and orders are transferred directly to production planning and inspection checklists. Parts lists, components and country rules form the basis for every configuration.
CLAIM!
Complaints & warranty
Warranty claims are digitally recorded with all relevant information such as serial number, fault description and images and submitted for review. Costs are allocated based on the findings and reports are generated automatically.
PARTS!
Spare parts management
The machine and its configuration are loaded via the serial number and suitable parts lists are displayed automatically. Components can be added to the watch list and order requests can be triggered directly in the app.
ASSIST!
Machine documentation
Detailed machine documentation, technical drawings and maintenance instructions are bundled centrally and can be accessed by customers and service personnel at any time. This means that all relevant information is available exactly when it is needed.
CONNECT!
Machine monitoring
Machine data, consumption data, operating hours and error messages are recorded and visualized in real time. Predictive maintenance and targeted process optimization are possible and maintenance information is directly linked to PARTS!
SERVICE!
Mobile diagnostics
Service personnel are guided through the findings on site, analyze the defect, document the cause and evaluate the warranty case. Results are recorded directly, synchronized securely in the platform and are immediately available to all parties involved.
JAWA turns inforum into your digital platform
inforum is the result of years of experience in the digitalization of industrial processes in sales, production, service management and related areas such as quality management and supplier management. Behind the platform is a team that knows the industry-specific characteristics and operational reality in manufacturing companies from practical experience.
JAWA doesn’t just implement software. The team supports customers from process analysis to configuration and release at eye level. Industry knowledge and process expertise are incorporated into every implementation, making inforum a solution that works right from the start.
Practical experience
The automated transfer of configuration data to production planning has significantly reduced manual coordination steps. Quotation processes run faster and with fewer sources of error.
inforum has simplified our system landscape considerably. What used to be spread across several solutions now runs centrally – with significantly lower overall costs.
inforum can do more
The digital apps from inforum are part of a modular platform that integrates sales, service, production and other central management processes into a common system.
Processes are interlinked, information flows between departments and responsibilities are transparent across the entire company.
Get to know inforum
Every company has its own processes and requirements. That’s why getting started with inforum begins with a discussion in which we take time for you. Get to know inforum based on your specific processes and requirements and let our team support you from the first question through to successful implementation.
Ready when you are!
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